At Dolores Promesas you will find exclusive high-quality fashion pieces, manufactured transparently in Spain and Portugal.

All sizing and fit information can be found in the description of each product, within the size guide section. We leave you a guide on how to measure yourself.

Yes, but only on very limited products and for a short period of time. We produce everything in Spain and Portugal, and we want to maintain the exclusivity of our garments.

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Delivery times depend on the type of shipping selected. Standard home deliveries are 24/48 hours, for the Canary Islands up to 6 business days. Deliveries will not be made on weekends.

Shipping is free from 50 euros. For orders less than this amount, the cost is 3.50 euros.

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through our phone (91 044 01 94), our chat or by email hola@dolorespromesas.com

Yes, you will receive an email with a link to know its exact location once the transport company has the order.

1 - Credit cards: VISA, Mastercard, American Express.

2 - Debit card: Visa Electron

3 - PayPal

4 – Bizum

5- Klarna

Yes, you can buy with complete peace of mind because we dedicate a great effort to having resources to guarantee the security of your purchases and your data. The data is transmitted in SSL encrypted form. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.

The information we request from you for payment must match that of your card. A simple typographical error can result in the transaction being rejected, so we ask that you fill out the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Consult your bank if you have any questions related to your card as a means of payment.

Yes. In the shopping cart it is possible to indicate whether it is done at the individual or company level. In this second case, you will be asked for tax information.

https://www.klarna.com/es/pay-in-3-terms/

Yes, items that have not been used, in perfect condition, with their corresponding ticket/invoice and original packaging can be returned. We will refund the amount of the item in the same way it was paid once you send it to us.

You can manage your return through this link. It is very simple.

https://go.ifreturns.com/es/dolorespromesas

Changes in size or model will have no cost, while returning the garments will have a cost of 3.95 EUR.

Once the return is approved, you will receive the amount in the same way you made your purchase. After approving the return (unused items must be in perfect condition and have the interior labels) you will receive a confirmation email indicating that the amount will be credited to your account. The term of the credit card payment always depends on your bank.

Items purchased at dolorpromesas.com can be exchanged for another size or color through our website as long as they have not been used, are in perfect condition, we have stock and maintain the same price they had at the time of purchase.

You can process it through this link https://go.ifreturns.com/es/dolorespromesas

The deadline to request any exchange or return is 14 calendar days from the date you received your order until the day you deposit your exchange or return.

Orders included in the Black Friday and Christmas campaigns have an extended return period until January 10, 2024.

DOLORES PROMESAS reserves the right to reject exchanges or returns that are communicated or sent outside the specified period or if the garments are not in the same conditions in which they were sent.

You will receive the refund within a period of around 7 to 14 calendar days after we have received the returned package in our warehouse. We will notify you of the refund process via a confirmation email.